Everything you need to know about how your order reaches you, and what happens if a piece is not right.
Where we ship
JOEL HAUS ships within the United States, to street addresses and PO boxes.
Delivery
Orders are prepared within 1–2 business days and arrive within 7–10 business days of being placed. You will receive a tracking link by email as soon as your parcel is on its way.
Orders placed on a weekend or a U.S. public holiday are prepared the next business day.
Shipping cost
Shipping is free on every order, with no minimum. You will never see a shipping charge at checkout.
Duties and taxes
All U.S. import duties are already included in the price, and there is nothing to pay on delivery. Orders shipped to a Rhode Island address have Rhode Island sales tax (7%) added at checkout, as state law requires; it is shown as its own line before you pay. You will never be asked for a customs charge when your parcel arrives.
Availability
We hold a small quantity of each piece. When a piece sells out it can no longer be ordered, and the button is removed from its page until we restock. We do not take backorders — we would rather tell you a piece is gone than take your money and make you wait.
Returns
You may return any piece within 30 days of delivery for a refund of the item price. Pieces must be unworn, undamaged, and in their original packaging.
Nothing in the collection is excluded. Our earrings are magnetic rather than pierced, and many double as brooches, so no piece is held back from returns for hygiene reasons.
Holiday returns
Orders placed between 1 November and 31 December may be returned until 31 January of the following year, so a piece bought early as a gift can still be returned after it is opened.
How to start a return
Open your order with the View your order button in any of our order emails, or look it up on our Track your order page, and choose Return an item. Changed your mind before it ships? Choose Cancel order on the same page. You can also reply to your order email or write to service@joelhaus.com.
Return shipping
We email you a prepaid USPS label. If you choose a refund, $6 for the label is deducted from it; if you choose store credit, the label is free. If we sent the wrong piece or it arrived damaged, the return is on us and we refund you in full.
Refunds
Refunds are issued to the original payment method once the returned piece reaches us. How soon it appears on your statement is decided by your bank or card issuer, usually within 5–10 business days. Original shipping charges are not refunded unless the return is due to our error.
Exchanges
Because quantities are small, the surest way to get the piece you want is to return the first one for a refund and place a new order — that way the piece is reserved for you straight away rather than waiting for your return to arrive.
Damaged or incorrect items
If a piece arrives damaged, or is not the piece you ordered, email service@joelhaus.com with a photograph within 7 days of delivery. We will make it right at our cost.